Terms & Conditions
Please read these terms carefully before using our services. Transparency is our policy.
Booking Policy
- Bookings must be made at least 4 hours in advance for local trips and 24 hours for outstation trips.
- A valid government-issued ID proof is mandatory for all passengers during the journey.
- The booking is confirmed only after receiving the booking advance or full payment.
Payments & Pricing
- Prices are inclusive of driver allowance and fuel. Tolls, parking, and interstate taxes (if applicable) are to be paid extra by the customer.
- Any additional distance or time beyond the booked package will be charged on a pro-rata basis.
- We accept payments via UPI, Credit/Debit Cards, and Net Banking.
Cancellations & Refunds
- Free cancellation if cancelled 24 hours before the scheduled pickup time.
- 50% cancellation fee applies if cancelled between 12-24 hours of pickup.
- No refund for cancellations made within 12 hours of the scheduled pickup or for no-shows.
- Refunds will be processed within 5-7 business days to the original payment method.
Passenger Conduct & Safety
- Consumption of alcohol and smoking inside the vehicle is strictly prohibited.
- Consistent Cars reserves the right to refuse service to anyone behaving aggressively or inappropriately towards our drivers.
- Passengers are responsible for their personal belongings. We are not liable for any loss or damage to luggage.
Vehicle Usage
- Our vehicles are commercially licensed and insured.
- The vehicle will strictly follow the route discussed or the most optimal route via GPS. Detours may incur extra charges.
- AC may be switched off in hilly areas to prevent engine overheating and ensure safety.
Last updated: January 2026